Terms and Conditions

GENERAL CONDITIONS OF SALE:
Le Virtù Sarl is a registered trademark and is on sale exclusively in its stores and on the official website www.le-virtu.com .

Orders can only be placed on our site. Beware of any other site, page, blog or social profile that sells Amalia. All contents of le-virtu.com and @levirtu social pages are the exclusive property of Le Virtù Sarl. Any reproduction or improper use of our images is prohibited. Be wary of any profile / external dealer who uses photos of our production.

PRIVACY AND SECURITY
Le Virtù Sarl takes the data of its customers very seriously. Much of the private information entered on our site is only partially visible, and your data (such as shipping address, email address, etc.) will be used by a small and trusted team only for order delivery purposes. All data entered at the time of payment are only partially visible by us, no one will ever have access to complete data (such as the complete number of credit card, cvc, etc.).

Furthermore, on our site there is the SSL Secure Sockets Layer certificate, a procedure for securing transactions carried out via the Internet. Our site has the levels of international security required and is also classified by Google as a secure site (httpssecure).

IMAGES and CONTENTS
All the contents of Le Virtù Sarl and of the @levirtu social pages are the exclusive property. Any reproduction or improper use of our images is avoided. Be wary of any profile / external dealer who uses photos of our production. Le Virtù Sarl reserves the right to publish photos of third parties in its profiles, published via tags, hashtags or mention to the profile or sent to our contacts. We are available to delete the aforementioned photos, if expressly requested.

CUSTOMER SERVICE
It is especially important for us to try to fulfil every customer request as quickly as possible. Our customer service team is always active, and we try to process any request made via email, website forum and social channels as quickly as possible.

In periods of heavy traffic and on holidays, responses from customer service may require a slight wait. However, we will try to respond as quickly as possible. To facilitate all operations, if you have requests and questions about your order, we ask you to specify the order number in your communications.

ORDERS
All orders received before 3pm will be shipped the same day, with the exception of public holidays and Saturdays.

All orders received after 3pm will be shipped the following business day.

As soon as the order is processed, you will receive a shipping confirmation email to the email address entered., With the tracking number and details to monitor your package step by step.

In case of non-receipt of the e-mail, we recommend checking the Spam / Junk Mail folder or that the e-mail address entered is correct and functioning.

In exceedingly rare and remote cases, it may happen that the product / s you ordered is not available for shipment, due to an inventory error. In this case we will proceed with the cancellation of the order. In the event of prepayment, the order will be fully refunded (cost of the product not available plus shipping costs).

In the case of an order that includes multiple products, if only one or more will be unavailable by mistake, the remaining order of available products will still be processed. In this case, for orders with prepayment, only the cost of the unavailable product (s) will be refunded.

PRODUCTS
Our products were created and designed to guarantee maximum quality. On our official website and on all social networks you can find photos of our products.